The Challenges
Orthodontic labs face key operational challenges that hinder scalability and limit overall efficiency.
Problem:
Unstructured collection of case and patient information introduces operational risk and cost inefficiencies.
Leads to
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Additional time spent resolving data errors, disrupting production schedules
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Higher administrative and opportunity costs due to manual data collection
Impacts:
Business
Employees
Customers
The Origins Solution
A purpose-built Case Management, CRM, and Business Reporting platform built for orthodontic labs.
We streamline how orthodontic product manufacturers and dental practitioners collaborate.
Origins is a flexible, scalable SaaS solution built specifically to manage collaborative, bespoke orthodontic product workflows - from patient case initiation through production, approval, invoicing and delivery.
How it Works
A streamlined 4-step process that transforms how orthodontic labs and dental practitioners collaborate.
Create Case
Populate patient data, upload scan files, procedure and product requirements.
Collaborate
Define case planning information, assign tasks, review case updates.
Track & Communicate
Collaborate through a central hub for updates, comments, and notifications.
Produce & Deliver
Guide case teams through approvals, production, delivery, and auto-invoicing.
Key
Features
Comprehensive tools designed for modern orthodontic labs.
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Centralised platform for labs and clinics to collaborate in sync
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Live case queues with workload balancing to helping stakeholders quickly spot and resolve bottlenecks
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Priority-based task management to focus teams on priority tasks
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Instant notifications and WhatsApp integration for real-time updates and faster turnaround
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Customisable dashboards tailored to labs and dental practices
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Sleek, user-friendly interface for fast searching, filtering, and investigating cases
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Real-time visibility on customer journey times, revenue by product or clinic, and case performance
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End-to-end monitoring with smart alerts to flag delays, SLA risks, or process issues early
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Track team productivity and operational efficiency across various roles
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Manage product information, availability, and lead times with ease
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Region/clinic-specific treatment and product configurations
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Reduces manual errors, improves order consistency, and simplifies service delivery
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End-to-end encrypted cloud storage for all case files and data
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Optional Dropbox integration for teams already using shared cloud environments
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Seamless integration with third-party apps including invoicing tools, courier services, and scheduling platforms via API
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Trigger actions automatically like payment processing and delivery scheduling based on workflow status
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Eliminate manual handovers and delays at key transition points
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Free up operational teams to focus on quality, not admin
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Configure workflows, access levels, and features to match specific needs of labs
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Easily onboard partner labs or outsource steps with permission-based access controls
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Scale operations from a single-site lab to a distributed, multi-location service provider
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After implementing Origins:
All case data, files, and communications moved into a single secure platform.
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Seamless collaboration between DNH’s lab teams and partner clinics.
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All patient cases processed with reduced turnaround times.
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Fewer errors, clearer priorities, and measurable improvements in team efficiency.
Seamless
Workflows
Reduced Turnaround Times
Fewer
Errors
Proven Use Case
Used daily by DNH Dental in the United Kingdom
- a digital dentistry lab creating 3D-printed implant guides.
DNH’s team managed thousands of dental implant guide cases across multiple softwares and communication tools - with no centralised system to track progress, manage files, or coordinate with clinics.
The result: a growing operational burden as demand scaled.
Ensuring optimal orthodontic lab management with intelligent collaboration platforms.
Get in touch to learn how our case management and CRM platform is purpose-built for orthodontic labs.
We usually begin with a discovery session to fully understand your business needs, operational setup, and current workflows—so we can tailor the platform to fit seamlessly into how you work.
Whether you’re aiming to improve turnaround times, reduce errors, or enhance team collaboration, we’re here to help you optimise and grow.
